Are you planning on purchasing new HVAC equipment to improve your indoor air quality or maintain an ideal home temperature during the winter? If you are, you’re definitely going to need help from HVAC professionals to install the equipment and ensure it’s properly set up to avoid any performance issues.
To help you find the very best contractors, here are 6 questions to ask that will reveal vital information about their business, skillset, and the quality of services they offer.
1. Are You Licensed?
This question is meant to weed out any quack service providers that may be trying to rip you off. Legitimate HVAC contractors will have undergone appropriate training, completed an apprenticeship, and have HVAC certification from a recognized institution. Their business should also be legally registered and accessible in the state’s registry of businesses.
2. Are You Insured?
This question is meant to help you choose serious contractors, as well as ensure your equipment is protected in case of poor workmanship. Provided you have sufficient evidence, you can sue the HVAC company and get compensated via their insurance. However, if you choose an uninsured service provider, you risk losing your equipment in case the contractor acts out of negligence.
In other instances, you may even be held liable and required to pay for any injuries the contractor sustains on your property if the contractor lacks basic workman’s compensation and liability insurance. That’s why it’s always important to ask for insurance information and confirm what the policy covers.
3. Can You Provide Some References?
Quality service providers are always willing to provide references to satisfied customers that they’ve worked within the past. A reputable HVAC service provider should also be ready to provide a portfolio of past projects to help you gauge their competency.
Pick a few random references from the list they offer and call them. The replies you get should help you have a clearer picture of the services offered and play a factor in your decision of which business to choose.
4. How Long Have You Been in the HVAC Industry?
This question helps you determine their proficiency in dealing with HVAC equipment. For instance, a business that has over 10 years of experience is likely to be more skilled in the installation, maintenance, and repair of HVAC equipment than one that has only clocked one year. Although this is not an ironclad way to guarantee the quality, it does yield satisfactory outcomes in the vast majority of cases.
5. What’s Your Business’ Physical Address?
This question is geared towards unearthing the legitimacy of the business. Any business that only has a website but no accompanying physical address that you can visit raises multiple red flags and should be avoided. Legitimate HVAC businesses not only have a physical location but also have office staff to provide clarifications, as well as respond to customer queries and complaints.
6. What Are Some Technology Trends Shaping the HVAC Industry?
How well the HVAC service provider answers this question will help you determine their expertise and competence. The best contractors are always up to date on the industry’s technological trends and should be able to provide a comprehensive answer to this question.